Dojo Payments: Payment Solutions for SME's.

Dojo has emerged as a prominent choice for businesses seeking reliable payment solutions. This SME payments provider offers a range of card machines that facilitate fast and secure transactions, making it easy for companies of all sizes to accept payments via various methods, including contactless and mobile wallets. In a competitive market, the efficiency of payment processing can significantly impact customer satisfaction and, ultimately, business success.

With an array of features, from integrations with EPOS systems to analytics tools available in the Dojo app, businesses can streamline their payment processes effectively. Setting up an account is straightforward, allowing users to start accepting various payment methods quickly. Additionally, Dojo's flexible pricing structure, including the option for free card machines, provides a cost-effective solution for many SMEs considering payment providers.

As organisations strive to improve their operational efficiency, Dojo stands out for its commitment to supporting businesses with innovative payment solutions that drive growth and customer engagement.

Key Takeaways

• Dojo provides efficient payment processing for SMEs with modern card machines.
• The platform includes valuable features like transaction tracking and analytics tools.
• Flexible pricing options make it a cost-effective choice for businesses.

What Is Dojo?

Dojo is a payments technology provider that focuses on facilitating smooth and secure transactions for businesses with a particular focus on hospitality. It offers solutions such as card machines and a comprehensive app for managing payments. The emphasis is on providing a user-friendly experience for merchants and customers alike. Dojo aims to simplify payment processes, supporting different payment methods, including face-to-face and online payments and offers merchants to third party services and financial services via integration.

The Evolution of Dojo

Launched by the team behind Paymentsense, Dojo has continuously improved its offerings to meet market demands. Initially focused on basic payment solutions, it has evolved to include advanced more advanced features and a partner ecosystem to support businesses of all sizes. In recent years, Dojo has also introduced various pricing models, allowing businesses to choose plans that fit their transaction volumes, making it a flexible partner for growth.

Dojo's Position in the Market

Dojo occupies a competitive position as a market leader within the payments landscape, attracting attention for its competitive pricing and intuitive user interface. It offers two primary plans: Dojo Go, a pay-as-you-go model, and Dojo Plus, which requires a contract. This flexibility caters to different business needs, from startups to larger enterprises. Additionally, Dojo runs specialised pricing programs for high-volume merchants processing over £180,000 annually, further solidifying its reputation in the payments landscape.

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Dojo's Products and Services

Dojo offers a range of products and services designed to enhance payment processing for businesses. These solutions focus on flexibility, reliability, and ease of use, empowering businesses to manage transactions efficiently while improving customer experience.

Dojo Go Card Machine

The Dojo Go Card Machine is a portable payment solution that allows businesses to accept card payments anywhere. With dual Wi-Fi and 4G connectivity, it ensures a reliable connection for transactions on the go. The device boasts a battery life of up to 10 hours, making it ideal for mobile businesses.

Features include a sleek design and an intuitive interface, allowing quick payment processing. This card machine also supports various payment methods, including contactless and mobile payments, catering to a wide range of customer preferences.

This robust device offers features such as enhanced connectivity options and extensive reporting capabilities. With its 99.99% uptime guarantee, businesses can rely on its performance for consistent cash flow.

Additionally, it provides an option for integrating with existing EPoS systems. This integration enables seamless management of sales data and payment transactions, driving operational efficiency while optimising the sales process in the experience economy.

Dojo for Business App

The Dojo for Business App serves as a comprehensive tool for managing payments and sales data from a smartphone or tablet. Users can easily create payment links, enabling remote payment collection without needing to be at a physical location. This feature is particularly beneficial for service-based industries.

The app also provides valuable insights through advanced analytics, helping businesses track sales performance and customer trends. With its user-friendly interface, employees can efficiently handle payments and manage transactions on the go.

EPoS Integration Services

Dojo's EPoS integration services facilitate seamless connectivity between the Dojo payment systems and existing point-of-sale infrastructures via API calls. This integration allows businesses to streamline their operations by automating sales reports and financial tracking.

With compatibility across a variety of EPoS systems, Dojo ensures a flexible integration process tailored to individual business needs. This capability empowers businesses to maintain accurate records while simplifying the management of payments.

Dojo Bookings Platform

The Dojo Bookings Platform is designed for businesses requiring a scheduling and payment solution, particularly useful in hospitality. This platform enables users to manage appointments and client bookings directly alongside payment processing. By incorporating both functions, businesses can enhance customer experience through easy access and convenience.

Features include automated reminders and the ability to collect deposits, ensuring secure transactions. This platform is particularly useful for sectors like hospitality and personal services, enabling smoother operation and better customer engagement.

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Accepting Payments with Dojo

Dojo provides a comprehensive payment solution that caters to various payment methods, ensuring businesses can efficiently accept payments. The system prioritises security and compliance while offering excellent transaction speed. It also caters to both in-person and remote payment solutions, making it versatile for different business needs.

Types of Accepted Payments

Dojo supports a wide range of payment methods to accommodate different customer preferences. Businesses can accept major card types including Visa, Mastercard, and Maestro. Additionally, American Express can be integrated if desired.

For in-person payments, Dojo offers chip & PIN and contactless options, with contactless payments supported up to £100. Customers can also pay using digital wallets like Apple Pay and Google Pay, ensuring a smooth checkout experience. Furthermore, businesses can utilise payment links to facilitate remote payments, catering to online customers efficiently.

Security and Compliance

The security of transactions is paramount for businesses that accept payments. Dojo adheres to PCI compliance standards, which are essential for all entities processing card payments. This compliance ensures that sensitive cardholder information is handled securely.

Moreover, Dojo card machines come equipped with Point-to-Point Encryption (P2PE). This technology safeguards data during the transaction process, providing an additional layer of protection against fraud. Businesses can confidently accept payments, knowing that their customer's information is secure.

Transaction Speed and Efficiency

Speed is a crucial factor in payment acceptance. Dojo card machines boast a robust technology designed for 99.99% uptime, allowing businesses to process transactions without interruptions.

With dual Wi-Fi and 4G connectivity, the devices ensure that transactions are completed quickly, regardless of the environment. This reliability is further enhanced by a 10-hour battery life, making it suitable for businesses that operate on the go. Faster transaction speeds can improve customer satisfaction and increase sales conversions significantly.

Remote Payment Solutions

Flexible payment options are essential in today's marketplace. Dojo facilitates remote payment solutions that allow businesses to accept payments over the phone or via online platforms using its virtual terminal. This is particularly beneficial for service-based businesses or those conducting trade remotely.

Dojo simplifies the process of accepting payments through easy-to-follow guides for businesses. The ability to securely handle remote payments means that customers can pay conveniently, enhancing the overall customer experience. Whether through payment links or card machines, Dojo ensures that accepting payments is seamless and efficient.

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Features and Benefits

Dojo payments offer a variety of features designed to enhance the efficiency and security of financial transactions. These capabilities make it easier for businesses to manage payments, ensure customer satisfaction, and adapt to modern technological demands.

Ultra-Fast Payments and Notifications

Dojo's payment system emphasises ultra-fast payments, ensuring that transactions are completed in seconds. This speed is particularly beneficial for businesses that experience high customer traffic, as it reduces wait times and enhances the customer experience.

Users receive transfer notifications immediately after a transaction is processed. This real-time feedback helps businesses stay informed about their cash flow and allows them to track sales performance instantaneously. The swift payment process contributes to operational efficiency, enabling businesses to keep pace in a fast-moving market.

Split the Bill and Transaction Monitoring

With a real focus on hospitality and the experience economy, the split the bill feature simplifies group payments, making it convenient for customers dining out or sharing costs. This capability allows users to easily divide total amounts among multiple parties, fostering a more streamlined payment experience.

In addition, Dojo’s transaction monitoring functionality enables businesses to track and analyse payment data comprehensively. They can review past transactions, helping to identify trends, manage expenses, and adjust strategies accordingly. This data-driven approach supports informed decision-making and enhances overall financial management.

Connectivity and Battery Life

Dojo’s payment devices boast Wi-Fi and 4G connectivity, ensuring that transactions can be processed reliably, regardless of the location. This flexibility is particularly beneficial for businesses that operate in various environments, from bustling restaurants to outdoor markets.

With a 10-hour battery life, Dojo devices offer extended usage without the need for constant recharging. This feature allows businesses to accept payments throughout the day without interruptions, making it ideal for events and high-demand scenarios.

Strong Customer Authentication

Security is a paramount concern for any financial transaction system. Dojo employs strong customer authentication measures to protect users and their customers against fraud. This includes multi-factor authentication processes that verify the identity of users.

By implementing these security protocols, Dojo ensures that both businesses and customers feel confident when conducting transactions. This commitment to safety enhances trust and reliability, critical factors for long-term business relationships.

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Pricing and Fees

Dojo Payments offers various transparent pricing options that cater to businesses of different sizes. Understanding the fee structure can help merchants make informed decisions about adopting Dojo’s payment solutions.

Understanding Dojo's Fees

Dojo's fee structure consists mainly of transaction fees and service charges. Transaction fees begin at 1.2% per transaction, which is competitive in the industry. These fees are influenced by the payment methods used and are applicable to credit and debit card transactions.

In addition to transaction fees, merchants are subject to service fees, which cover aspects such as PCI compliance and next-day transfers. This structure ensures that customers are not burdened with unexpected costs. Understanding these fees is crucial for accurate budgeting.

Free Card Machine Based on Volume

Dojo promotes a unique offering of a free Dojo Go card machine for businesses that reach specific turnover thresholds. For example, companies with an annual turnover between £100,000 and £300,000 can receive one free machine, incentivising businesses to grow without incurring heavy upfront costs.

Platform Fee Structure

Dojo operates with a straightforward platform fee structure, which is clearly outlined in their pricing plans. This makes it easier for businesses to anticipate their monthly expenses.

Merchants pay a minimum monthly fee that typically varies based on transaction volume. For instance, the monthly rental fee for a Dojo Go machine starts at £15, which includes various services such as ongoing technical support.

With this clarity regarding fees, businesses can determine their potential costs associated with using Dojo’s services, making it a viable option for many SMEs looking to streamline their payment processes.

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Customer Support and Resources

Accessing effective customer support and educational resources is crucial for users of the Dojo payments system. These offerings ensure that businesses can efficiently resolve issues and understand the platform's features, enhancing their overall experience.

Access to Support

Dojo provides several ways for customers to obtain support. Users can reach out via the dedicated support phone line, available at 0800 044 3550, for assistance with account and billing inquiries from 8 am to 6 pm, Monday to Friday. Technical support is offered 8 am to 11 pm, seven days a week, ensuring users can access help when needed.

For those who prefer written communication, using the Dojo Help Centre allows customers to submit queries online. This platform includes a ticketing system for tracking requests. Fast response times help minimise disruptions for businesses reliant on the Dojo app and associated services.

Educational Resources and Guides

Dojo offers a range of educational resources to assist users in getting the most out of the app. The Getting Started with Dojo Payments guide provides detailed steps for processing transactions, including card not present payments. This ensures users can confidently navigate the payment process.

Additionally, the Help Centre features articles on common queries, best practices, and troubleshooting tips. These resources help users become familiar with the Dojo for Business app, maximising efficiency and minimising errors. Access to these guides supports smooth operations in payment and booking processes.

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Business Impact

The adoption of Dojo payments has significantly transformed the financial landscape for many businesses. Notably, it has influenced customer experiences and contributed to changes in annual turnover, showcasing its role as a key player in the payments industry.

Case Studies and Testimonials

Numerous businesses have shared positive experiences with Dojo payments. Retailers, such as a prominent e-commerce store, reported a 30% increase in customer conversion rates after implementing Dojo's seamless payment solutions. The speed and reliability of transactions have reduced cart abandonment, making the purchasing process more efficient.

Testimonials highlight features like dual Wi-Fi and 4G connectivity, enabling transactions in various locations without interruption. Moreover, merchants praise the user-friendly interface of the Dojo account, which allows easy tracking of sales and analytics. Businesses value the support and training offered, ensuring they maximise the benefits of the platform.

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Setting Up with Dojo

Establishing a payment system with Dojo involves securing a free card machine and navigating the implementation process. Understanding these components will aid in a smoother transition to using Dojo Payments effectively.

Getting Started with a Free Card Machine

To begin, one can acquire the Dojo Go card machine at no initial cost. This device allows businesses to accept various payment forms both in-store and on-the-go.

To request the free card machine, visit the Dojo website and fill out the application form. After approval, Dojo will send the card machine along with an Activation Code via email.

Once received, the machine must be activated using the provided code. This straightforward process allows users to start taking payments quickly, enhancing customer experience by streamlining transactions.

Implementation Process

The implementation of Dojo Payments consists of several key steps. Firstly, users must log into their Dojo for Business account.

Next, they can set up integrations tailored to their business needs. This could involve connecting with existing systems or software for a seamless operation.

When using specific guidance is available to support users during the setup. Following these steps holistically ensures that businesses can take full advantage of Dojo's features without disruption.

In summary, gaining access to a free card machine and understanding the implementation process is essential for effectively using Dojo Payments.

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Frequently Asked Questions

The following section addresses common questions regarding Dojo payments. It covers reviews, security features, competitive comparisons, technological advances, associated costs, and recent financial growth.

What are the latest reviews of Dojo's card processing services?

Recent reviews of Dojo's card processing services highlight user satisfaction with its ease of use and reliability. Users appreciate the quick transaction times and customer support. Many reviews commend the intuitive interface that simplifies financial management for businesses.

How can users securely log in to their Dojo payment accounts?

To securely log in to their Dojo payment accounts, users should use strong, unique passwords and enable two-factor authentication. Regular updates to passwords and monitoring account activity are also advisable. This enhances security against unauthorised access and potential fraud.

What technological advancements have been integrated into Dojo's payment systems?

Dojo has integrated several technological advancements into its payment systems, including Point-to-Point Encryption (P2PE). This enhances security during transactions, protecting both merchants and customers from card fraud. Furthermore, the platform supports mobile and portable payments, improving accessibility for users.

What are the costs associated with using a Dojo card machine?

Costs for using a Dojo card machine can vary based on the plan selected by the user. These may include transaction fees, monthly subscription fees, and potential additional costs for premium features. Users should review the pricing structure to ensure it aligns with their business needs.

What has been the recent revenue growth for Dojo in the UK?

Dojo has experienced notable revenue growth in the UK, attributed to its expanding user base and increasing adoption of its payment solutions, particularly in hospitality. This growth reflects the rising demand for integrated payment technologies among businesses. The company is positioned well to continue benefiting from this trend as the digital payment landscape evolves.

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