Ingenico Axium DX4000 Payment Terminal Guide: Essential Features and Setup Instructions
Written by Lee Hart
The Ingenico Axium DX4000 represents a significant advancement in payment processing technology for modern businesses. Running on the Android platform, this versatile terminal offers merchants a seamless payment experience with its intuitive touchscreen interface and robust connectivity options. The DX4000 combines the reliability of traditional payment processing with cutting-edge features that adapt to evolving business needs, making it an ideal solution for retail environments seeking flexibility and business security.
Whether you're considering upgrading your existing payment system or simply want to understand the capabilities of this popular terminal, this guide will walk you through everything you need to know. The DX4000 device comes as both a desktop terminal and portable solution to accommodate different business environments, providing the same powerful functionality regardless of which model you select.
Key Takeaways
- The Axium DX4000 offers a responsive touchscreen interface for customers that simplifies payment processing and improves customer interactions.
- Available in both desktop and portable versions, the terminal provides flexible deployment options for various business environments.
- Advanced security features and regular software updates ensure compliance with payment industry standards while protecting sensitive transaction data.
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Overview of the Ingenico Axium DX4000
The Ingenico Axium DX4000 is a versatile payment terminal designed for modern retail and business environments. This Android-based device combines powerful processing capabilities with an intuitive touchscreen interface to streamline payment transactions.
Key Features and Specifications
The AXIUM DX4000 terminal comes in both desktop and portable configurations to suit different business needs, offering a versatile solution for business efficiency. The desktop version provides a stable countertop solution, while the portable model offers flexibility with its rechargeable battery pack.
The device features a responsive touch panel that allows users to navigate menus and functions with simple finger gestures. Its sleek design includes an integrated printer for customer receipts and transaction records.
Technical specifications include:
- Processor: High-performance processor for quick transaction processing
- Display: Bright, clear touchscreen interface
- Connectivity: 4G capability for reliable connections
- Memory: Sufficient storage for transaction history and applications
- Battery: Long-lasting rechargeable battery power (portable version)
The terminal also includes multiple SAM/SIM slots located in a secure compartment, enhancing its security management features.
Supported Payment Methods
The Axium DX4000 supports a comprehensive range of payment options to accommodate customer preferences. It can process traditional magnetic stripe cards through its built-in card reader.
For more secure transactions, the terminal accepts EMV chip cards, reducing fraud risk through enhanced authentication. Contactless payments are also supported, allowing customers to tap their cards or mobile devices for quick transactions.
The terminal works with major payment methods including:
- Debit and credit cards (chip and PIN)
- Contactless cards
- Mobile wallets (Apple Pay, Google Pay, etc.)
- QR code payments
This versatile payment device ensures businesses can accept virtually any electronic payment method customers prefer, future-proofing retail operations.
Device Compatibility
The Axium DX4000 runs on an Android operating system, making it compatible with a wide range of business applications. This allows for seamless integration with existing point-of-sale systems and inventory management software.
The terminal connects to other devices through multiple channels:
- Wireless connectivity: WiFi and Bluetooth capabilities
- Wired options: USB and Ethernet connections
- Cloud compatibility: Syncs with cloud-based business solutions
Its open architecture enables businesses to customise the terminal with specific applications required for their operations. The Android platform ensures regular updates and security patches to maintain optimal performance.
The AXIUM DX4000 user guide provides comprehensive instructions for connecting the device to various systems, ensuring smooth implementation within existing business infrastructures.
Unboxing and Setting Up
Properly setting up the Ingenico Axium DX4000 payment terminal ensures optimal performance and seamless payment processing. The setup process involves unpacking accessories, configuring basic settings, and establishing power connections.
Included Accessories
The Axium DX4000 desktop terminal comes with several essential components for operation. Inside the box, you'll find:
- The main DX4000 terminal unit
- Power adapter with cable
- Ethernet cable for internet connectivity
- Receipt paper roll
- Quick start guide and documentation
The terminal features a touch panel interface that allows you to navigate menus and functions with your finger. You'll notice the paper compartment at the top of the device, accessible by lifting the catch and pulling the cover towards the rear of the terminal as described in the Chase Countertop Terminal guide.
Check all components for any shipping damage before proceeding with setup. Ensure the touch screen has no visible scratches or defects.
Initial Device Configuration
Powering on the Axium DX4000 begins the configuration process. The terminal will guide you through several setup screens to establish basic functionality.
First, locate the buttons for power on the device and press to turn it on. The terminal will boot up and may require language selection and regional settings configuration.
Connect the ethernet cable to your internet access point or router, then connect the other end to the RJ45 port on the terminal. This establishes internet connectivity essential for payment processing.
The device may prompt for network configuration settings. Follow the on-screen instructions to set up either:
- Wired connection via ethernet
- Wireless connection via Wi-Fi (if your model supports it)
Some terminals will automatically download and install updates during this initial setup process.
Connecting to Power and Charging
The DX4000 requires consistent power for reliable operation. Locate the power adapter included with your terminal package.
Connect the power adapter to a standard electrical outlet. Then, attach the power cable to the power port on the DX4000 terminal. The DX4000 user guide provides detailed information about proper installation and power management.
Once connected, the terminal screen will indicate charging status. Allow the device to charge fully before first use to ensure optimal battery performance.
The terminal can operate while charging, making it suitable for continuous use at checkout counters. Position the power cable to avoid creating trip hazards or strain on the connection port.
Keep the terminal connected to power during initial setup and configuration to prevent interruptions during the process.
Network and Connectivity Options
The Ingenico Axium DX4000 offers multiple connectivity options to ensure reliable payment processing in various environments. These options provide flexibility for merchants to connect their terminal to the internet and other devices.
Wi-Fi Configuration
Setting up Wi-Fi on the Axium DX4000 is straightforward and provides cable-free connectivity for your payment terminal. To configure Wi-Fi:
- Access the main menu on your touch panel display
- Navigate to the Settings section
- Select "Communications" and then "Wi-Fi"
- Toggle Wi-Fi to "On" position
- Select your preferred network from the available list
- Enter the network password when prompted
The DX4000 supports both 2.4GHz and 5GHz Wi-Fi networks for optimal performance. For enhanced security, the terminal supports WPA2 and WPA3 encryption protocols.
You can verify your connection status by checking the Wi-Fi icon on the terminal's status bar. The Axium device offers Wi-fi connection as an alternative to the Magic Box ethernet option.
SIM Card Installation
For merchants requiring mobile connectivity, the DX4000 includes SIM card support. This ensures transactions can be processed even without Wi-Fi access.
To install a SIM card in your terminal:
- Power off the device completely
- Turn the terminal over and remove the battery door
- Locate the SIM/SAM connectors inside the terminal compartment
- Insert the SIM card with the gold contacts facing down
- Replace the battery door securely
- Power on the terminal
The DX4000 supports 4G connectivity for fast and reliable transaction processing. Once installed, the terminal will automatically detect and connect to the mobile network.
Bluetooth Pairing
The Axium DX4000 features Bluetooth capabilities for connecting to compatible peripherals and POS systems. This wireless connection simplifies your counter setup and reduces cable clutter.
To pair via Bluetooth:
- Navigate to Settings on your terminal
- Select "Communications" then "Bluetooth"
- Ensure Bluetooth is toggled "On"
- Select "Scan for devices"
- Put your peripheral device in pairing mode
- Select the device from the list on your DX4000
- Confirm the pairing code if prompted
The terminal supports Bluetooth 5.0 for improved range and performance. It can connect to receipt printers, barcode scanners, and POS systems simultaneously.
For secure connections, the DX4000 uses encrypted Bluetooth protocols. You can view and manage paired devices through the Bluetooth settings menu at any time.
User Interface and Navigation
The Ingenico Axium DX4000 offers an intuitive interface designed for efficient transaction processing. The terminal combines touchscreen functionality with a streamlined menu system to help merchants navigate payment options quickly.
Touchscreen Controls
The DX4000 features a responsive colour touchscreen that serves as the primary interaction method. Users can tap icons directly to select options, enter information, or navigate through menus. The terminal's display is bright and clear, making it easy to read even in varied lighting conditions.
Common touchscreen gestures include:
- Tap: Select an option or button
- Swipe: Scroll through menus or transaction lists
- Long press: Access additional options or settings
The touchscreen is calibrated for use with fingers but also responds to stylus input for more precise selections. Screen sensitivity can be adjusted through the device settings to accommodate different user preferences.
Menu Structure
The DX4000's menu system is organised in a hierarchical structure for logical navigation. The home screen displays primary functions including:
- Sale: Process standard payments
- Refund: Issue customer refunds
- Reports: Access transaction summaries
- Settings: Configure terminal options
Sub-menus branch logically from these main categories. For example, the Reports section contains daily summaries, batch reports and transaction histories. The user guide recommends familiarising yourself with the menu layout before processing live transactions.
Administrator functions require additional authentication and provide access to advanced configuration options.
Language Settings
The Axium DX4000 supports multiple languages to accommodate diverse business environments. Language preferences can be adjusted through the Settings menu under Regional Options.
Available languages typically include:
- English (default)
- French
- Spanish
- German
- Italian
Both merchant and customer-facing screens can display different languages simultaneously, useful for businesses in multilingual areas. The language setting affects all terminal text including menus, prompts, and receipts.
To change the language, access the Users Menu through the settings option. Select "Language" and choose your preferred option from the list. The terminal will immediately update all text to reflect the new language selection.
Processing Payments
The Ingenico Axium DX4000 payment terminal offers versatile payment processing options to meet the needs of modern retail environments. The device handles contactless, chip and PIN, and traditional magstripe transactions with robust security features.
Contactless Transactions
The Axium DX4000 processes contactless payments quickly and efficiently. To accept a contactless payment:
- Enter the transaction amount on the terminal.
- The contactless symbol will display on the screen.
- Ask the customer to tap their card or mobile device on the screen where indicated.
The terminal will beep and show a confirmation message when the payment is successful. The PCI PTS v6 compliance ensures these transactions remain secure.
For contactless transactions exceeding £45, customers may need to enter their PIN for additional security. The terminal automatically prompts for this when required.
Chip and PIN Payments
For chip and PIN transactions, follow these steps:
- Enter the sale amount.
- Ask the customer to insert their card into the chip reader at the bottom of the terminal.
- The terminal will prompt the customer to enter their PIN.
- Once entered, the customer should press the green button to confirm.
The AXIUM DX4000 processes the transaction securely and displays the result. If approved, a receipt is generated.
Ensure the card remains inserted until prompted to remove it. Removing too early may void the transaction.
Magstripe Card Processing
While less common now, the DX4000 supports magstripe card processing for cards without chip functionality:
- Enter the transaction amount.
- Swipe the card through the magnetic stripe reader (located on the right side).
- The customer may need to sign the receipt for verification.
For signature-based transactions, compare the signature on the receipt with the one on the card. The terminal offers on-screen signature capabilities for paperless verification.
Some cards may require fallback to magstripe if the chip cannot be read. The terminal automatically prompts for this when necessary.
Transaction Management
The Ingenico Axium DX4000 provides robust transaction management features that streamline payment processing workflows. Merchants can efficiently manage receipts, process refunds, and perform daily reconciliation activities through the terminal's intuitive interface.
Printing and Sending Receipts
The DX4000 terminal offers multiple options for receipt management. After completing a transaction, the system automatically prompts for receipt preferences.
To print a customer receipt, simply select "Yes" when prompted. For merchant copies, press the "Print Merchant Copy" option that appears on screen after the customer receipt selection.
The terminal also supports digital receipt options for environmentally conscious businesses. Customers can receive transaction confirmations via:
- Email (enter customer email on screen)
- SMS (enter mobile number when prompted)
- No receipt (select "No Receipt" option)
To reprint a receipt from a previous transaction, access the Transaction History menu, select the relevant transaction, and choose "Reprint Receipt".
Refunds and Voids
The DX4000 distinguishes between voids (same-day cancellations) and refunds (returns after settlement).
To process a void:
- Select "Void" from the main menu
- Enter the transaction ID or swipe the card used
- Input the exact transaction amount
- Confirm the details displayed
- Have the customer approve the void
For refunds, the Axium DX4000 requires manager authentication. The refund workflow includes:
- Select "Refund" from the main menu
- Enter manager credentials when prompted
- Process the customer's card (insert, tap or swipe)
- Enter the refund amount
- Confirm the transaction details
Partial refunds are supported by entering an amount less than the original transaction value.
Daily Reconciliation
Proper reconciliation ensures accurate financial records and timely merchant payouts. The DX4000 terminal should be balanced at the end of each business day.
To initiate reconciliation:
- Access the "Settlement" option from the main menu
- Select "End of Day" to begin the process
- The terminal will connect to the processing network
- A summary report will automatically print
The reconciliation report includes:
Transaction Count - Total number of transactions processed
Transaction Value - Total monetary value of all transactions
Breakdown by Type - Separated by card types (Visa, Mastercard, etc.)
Batch Number - Unique identifier for the day's transactions
For troubleshooting reconciliation discrepancies, compare the terminal totals with your point-of-sale system records before finalising the settlement.
Security Features and Compliance
The Ingenico AXIUM DX4000 terminal implements robust security measures to protect sensitive payment data and meet stringent industry standards. These features safeguard both merchants and customers during every transaction.
Data Encryption
The AXIUM DX4000 employs advanced encryption protocols to secure payment data from the moment a card is swiped, dipped or tapped. All transaction information is encrypted instantly, preventing unauthorised access during data transmission.
The terminal utilises end-to-end encryption technology that shields card data throughout the entire payment process. This creates a secure tunnel for data to travel from the point of sale to the payment processor.
For added protection, the DX4000 implements tokenisation, replacing sensitive card information with unique identification symbols. These tokens maintain essential information without compromising security.
The device also features Ingenico security tools that provide additional layers of protection against potential threats and vulnerabilities.
PCI DSS Compliance
The AXIUM DX4000 meets PCI PTS v6 compliance, the latest Payment Card Industry Data Security Standard. This certification ensures the terminal adheres to rigorous security requirements established by major card brands.
Key compliance features include:
- Physical Security: Tamper-evident design that shows if anyone attempts to access internal components
- Secure Boot Process: Verification system that prevents unauthorised software from running
- Regular Updates: Automatic security patches to address emerging threats
- Access Controls: Multi-level authentication to prevent unauthorised users from accessing sensitive functions
Merchants using the DX4000 benefit from simplified PCI DSS compliance processes, as many security requirements are already built into the terminal's design and operation.
Software and Firmware Updates
Keeping your Ingenico Axium DX4000 payment terminal updated ensures optimal performance and security. Regular updates provide new features and protect against potential vulnerabilities.
Manual Updates Process
The AXIUM DX4000 Desktop terminal offers a straightforward manual update process. To begin, access the terminal's settings menu by pressing the function key and selecting "Settings" followed by "Software Update".
When prompted, you can choose between USB or network-based updates. For USB updates, insert a preloaded USB drive containing the official firmware file from Ingenico into the terminal's USB port.
For network updates, ensure your terminal is connected to a secure Wi-Fi or Ethernet connection. Select "Check for Updates" and follow the on-screen instructions to download and install available updates.
Important: Never interrupt the update process once initiated. The terminal will restart automatically when complete.
Automatic Updates
The Axium DX4000 can be configured to check for and install updates automatically. According to the terminal's user guide, this feature helps maintain security compliance with minimal merchant intervention.
To enable automatic updates, navigate to Settings > Software Management > Update Settings. Toggle on "Automatic Updates" and select your preferred schedule:
- Daily: Updates during off-hours (recommended)
- Weekly: Choose specific day and time
- Monthly: Select date and time
You can also set bandwidth limitations and choose whether updates require confirmation before installation. The terminal will notify you when updates have been successfully applied.
For optimal performance, ensure your terminal maintains reliable internet connectivity during scheduled update windows.
Troubleshooting and Maintenance
Keeping your Axium DX4000 terminal functioning properly requires knowing how to solve common problems and maintaining the device correctly. Regular maintenance helps prevent issues and extends the lifespan of your payment terminal.
Common Issues and Solutions
When your terminal won't connect to process payments, try holding down the clear button and the punctuation button (below the 9 key) simultaneously for 3-5 seconds until the terminal restarts. This simple restart procedure resolves many connectivity issues.
If the screen appears frozen or unresponsive, first check that the power supply is properly connected. For battery-operated models, ensure the battery has sufficient charge.
Paper jams can be resolved by carefully opening the printer compartment and removing any stuck paper. Never pull paper forcefully as this may damage the printing mechanism.
Error codes on the AXIUM DX4000 typically indicate specific issues:
- Error 01: Communication failure - check network connections
- Error 02: Card reader error - clean the card reader
- Error 03: Printer problem - check paper supply
Cleaning and Care Instructions
Regular cleaning extends the life of your payment terminal and ensures reliable operation. Always power off the device before cleaning.
The exterior of the DX4000 terminal should be wiped with a soft, slightly damp cloth. Avoid using harsh chemicals or abrasive materials that might damage the casing or screen.
For the card reader slot, use specialised cleaning cards monthly or after approximately 1,000 transactions. These can be purchased from your terminal provider.
The printer area should be kept free of dust and debris. Use compressed air to blow out paper dust from the printer compartment. Never use liquid cleaners inside the printer mechanism.
Store your terminal in a clean, dry environment away from direct sunlight and extreme temperatures. Proper storage helps prevent damage to internal components.
Advanced Features and Add-ons
The Ingenico Axium DX4000 offers sophisticated functionality beyond basic payment processing. Its modular design allows for customisation through various integrations and applications that enhance the terminal's capabilities.
Integration with Point of Sale Systems
The DX4000 terminal seamlessly connects with multiple Point of Sale (POS) systems, creating a unified commerce experience. This integration is supported through the device's MultiPay POS SDK, which enables passthrough configuration with systems like Magic Box and Lane/3600.
Configuration options include:
- Ethernet connectivity for stable, high-speed connections
- Wi-Fi capabilities for wireless setups
- Bluetooth pairing with compatible POS hardware
The terminal offers real-time inventory synchronisation, allowing stock levels to update automatically after each transaction. Customer data integration enables personalised experiences and loyalty programme management directly through the terminal interface.
For optimal performance, businesses should ensure their POS software is updated to the latest version compatible with the DX4000.
App Marketplace Access
The AXIUM DX4000 features an expansive app ecosystem that extends its functionality beyond standard payment processing. The built-in marketplace provides access to both Ingenico-developed and third-party applications.
Popular applications include:
- Inventory management tools
- Customer loyalty programmes
- Digital receipt generation
- Tipping and gratuity calculators
Merchants can download and install these applications directly from the terminal's interface. The Android-based operating system ensures a familiar experience when browsing and managing apps.
Security remains paramount with all marketplace applications undergoing rigorous verification before being made available. This ensures they meet PCI compliance standards and do not compromise the terminal's payment security features.
Technical Specifications
The Ingenico Axium DX4000 payment terminal offers robust connectivity options to meet various business needs. It features Wi-Fi, Bluetooth and optional 4G capabilities for flexible communication.
For merchants requiring a wired connection, the terminal supports optional Ethernet connectivity through MagicBox. This provides a stable, constant connection for busy retail environments.
The terminal includes three physical keys on the left side: a power button and two volume keys. For navigation, it features three capacitive keys at the bottom of the screen: Menu, Home and Back.
A notable feature is the battery back-up system that ensures business continuity during power outages. The device is fitted with a specially designed battery specifically created for this terminal model.
The DX4000 comes in both desktop and portable configurations to suit different business environments. The desktop version provides stability for fixed point-of-sale locations, while the portable option offers flexibility for businesses that need payment mobility.
Customer Support and Resources
The Ingenico Axium DX4000 payment terminal comes with comprehensive support options to help merchants resolve issues quickly. Ingenico provides multiple ways to access assistance when needed.
Official Documentation
- User guides with detailed instructions
- Product-specific manuals for the DX4000
- Technical product specifications and troubleshooting guides
Merchants can download the complete DX4000 Desktop User Guide directly from Ingenico's website. This comprehensive document covers installation, maintenance and operational procedures.
Contact Methods:
- Technical support hotline (available 24/7)
- Email support system
- Online chat with customer service representatives
For merchants who prefer self-service options, Ingenico maintains an extensive knowledge base with articles addressing common questions and issues. Their website features instructional videos demonstrating proper terminal usage.
The DX4000 user manual advises contacting your payment processor first for many issues, as they can often provide the fastest resolution for transaction-related concerns.
Software updates are regularly released to enhance security and add new features. Ingenico notifies merchants when these updates become available through their preferred communication channels.
Frequently Asked Questions
The Ingenico Axium DX4000 payment terminal offers multiple functions, but users often encounter common questions about setup, operation and maintenance. Below are answers to the most frequently asked questions about this popular payment device.
How can I obtain a copy of the Axium DX4000 Payment Terminal instruction manual?
The Axium DX4000 user manual can be downloaded from the official Ingenico website in PDF format. This comprehensive guide covers all aspects of terminal operation and maintenance.
If you cannot access the online version, contact your payment service provider who should be able to supply you with a digital or physical copy of the manual.
What steps should I take to configure the Axium DX4000 for first-time setup?
First, ensure the terminal battery is properly installed. Press the power button for approximately one second until the display illuminates, indicating the device is powering on.
Next, connect the terminal to your preferred network connection (Wi-Fi, Ethernet or cellular) following the on-screen prompts. You will need your network credentials ready.
Finally, follow the initialisation sequence which typically requires entering your merchant ID and terminal ID provided by your payment processor. The terminal will then download the necessary configuration files.
Can you guide me through troubleshooting connectivity issues with the Axium DX4000?
For Wi-Fi connectivity issues, check that your network is functioning properly and verify the terminal has the correct network name and password configured.
For Ethernet connections, ensure the cable is securely connected to both the terminal and your router or network port. Check that the cable isn't damaged.
If using cellular connectivity, verify the signal strength indicator on the terminal display. Poor reception may require repositioning the terminal.
If problems persist, try restarting the terminal by powering it off and on again. Contact your payment processor's support team if connectivity issues continue.
What are the default login credentials for the Ingenico DX4000 terminal?
Default login credentials for the Axium DX4000 terminal vary based on your payment processor and the specific configuration provided.
Typically, your payment processor will provide the initial login credentials during setup. These often include a manager or administrator password.
For security reasons, it is advisable to change these default credentials upon first login. Consult your terminal documentation or contact your payment processor for specific password reset procedures.
Is there a way to update the software on the Axium DX4000, and what is the process?
Yes, the Axium DX4000 software can be updated. Updates typically occur automatically when the terminal connects to the payment processor's network during daily operations.
For manual updates, access the administrative menu by entering the manager password. Navigate to the "Download" or "Update" section and follow the on-screen prompts.
Some updates may be initiated remotely by your payment processor. Always ensure your terminal has a stable network connection when performing updates to prevent software corruption.
How do I process different types of transactions on the Axium DX4000 terminal?
For chip card payments, have the customer insert their card chip-first into the terminal's card reader as illustrated in the terminal guide. The terminal will prompt for PIN entry when required.
For contactless payments, ask the customer to tap their card or smart device on the contactless symbol. A beep or visual indicator will confirm successful reading.
For magnetic stripe cards, swipe the card through the reader with the stripe facing down and toward the terminal. Follow the on-screen prompts to complete the transaction.
To process refunds, access the menu and select the "Refund" option. You may need to enter manager credentials, the original transaction details, and the refund amount.
About The Author
Lee Hart
