Paymentsense Solutions Enhancing Small Business Transactions Efficiently
Written by Lee Hart
Paymentsense is a payment service provider that helps small and medium-sized businesses accept card payments quickly and securely. It offers a range of card machines and online payment solutions designed to save time and reduce costs, with easy setup and ongoing support. This makes it a popular choice for businesses looking for reliable payment processing in the UK.
With Paymentsense, businesses can manage transactions through a simple app, benefit from competitive processing fees, and get help whenever needed. Its services include in-store card machines, online payment options, and phone payments, all backed by 24/7 UK-based support.
Whether a business is new or looking to upgrade its payment systems, Paymentsense provides tools and resources to simplify payments and improve cash flow, ensuring smooth and secure transactions.
Key Takeways
- Paymentsense provides fast and affordable card payment solutions.
- It supports multiple payment methods with easy account management.
- UK-based customer support is available around the clock.
What Is Paymentsense?
Paymentsense provides card payment solutions tailored for small to medium-sized businesses. It combines simple technology with reliable customer service and caters to a variety of industries. The company focuses on making payments easy for merchants who may not have much experience with card processing.
Company Overview
Paymentsense Limited is a UK-based payment service provider authorised by the Financial Conduct Authority. It offers card machines and payment processing services across the UK. The company was set up to simplify how businesses accept debit and credit card payments.
It provides both traditional and more modern card machines. Some clients prefer the classic Ingenico devices, while others use newer models. Paymentsense supports businesses with 24/7 customer service to assist with setup and troubleshooting.
Mission and Vision
Paymentsense aims to help small businesses accept payments smoothly and affordably. Its mission is to make card payment technology accessible and easy to use. The company focuses on transparency in pricing and straightforward service, avoiding hidden fees.
The vision includes combining innovation with simplicity. Paymentsense strives to support business growth by offering reliable, user-friendly payment methods. Customer support and fair pricing remain central to its goals.
Key Markets Served
Paymentsense mainly serves small and medium businesses across sectors like retail, hospitality, and services. It targets businesses with limited technical knowledge, offering easy-to-use card machines and flexible plans.
This includes shops, cafes, salons, and similar setups. Paymentsense aims to provide solutions that fit each business’s payment volume and method preference. Its plans suit merchants needing both portable and counter-top terminals.
For more details on merchant services, visit Paymentsense’s official UK card payment solutions.
Paymentsense Products and Services
Paymentsense offers a range of tools designed to help businesses accept payments easily and securely. Their products cover physical card machines, online payment services, and systems that connect with sales software to improve checkout efficiency.
Card Machines
Paymentsense provides several types of card machines to suit different business needs. These include countertop terminals meant for fixed checkout points in stores. Portable machines give flexibility for businesses that move around a venue, such as markets or events.
The mobile card machines are ideal for businesses requiring payments on the go. They connect via mobile networks or a Wi-Fi connection, allowing transactions anywhere. All devices support contactless payments and chip-and-PIN.
These card machines are designed for ease of use and reliability. Paymentsense also manages the installation and maintenance, helping businesses avoid downtime.
Online Payment Solutions
Paymentsense supports online payments through e-commerce payment solutions and secure payment gateways. This service allows businesses to accept card payments on their websites or via invoices.
The system accepts major credit and debit cards and works with popular e-commerce platforms. It includes fraud protection features to reduce chargebacks and keep transactions safe.
It also supports recurring billing, which benefits subscription services or businesses with regular customers. Reports and analytics are available, helping users track sales and payment status easily.
EPOS Integration
Paymentsense offers EPOS (Electronic Point of Sale) integration that links card payments with sales software. This streamlines operations by syncing transactions automatically, reducing manual entry errors.
The integration works with many popular EPOS systems used in retail and hospitality. It allows businesses to manage stock, sales reports, and payments all from one platform.
This service is beneficial for businesses wanting a complete payments system that simplifies day-to-day management and improves accuracy in sales tracking.
Payment Processing for Businesses
Paymentsense offers a range of solutions to help businesses accept payments easily and securely. It supports various devices and online options, making it flexible for different business needs and environments.
Features and Benefits
Paymentsense provides businesses with several types of card machines, including fixed, portable, and mobile devices. This allows businesses to choose what suits their setup best. These machines are easy to use and come with 24/7 customer support.
They also offer online payment gateways, enabling businesses to accept payments through websites. Paymentsense is authorised by the Financial Conduct Authority, which means it follows strict rules to keep transactions safe. The company supports both in-person and online payments, helping businesses process transactions smoothly.
Simple setup and transparent pricing help businesses avoid hidden fees. Paymentsense processes over £5 billion in payments yearly, showing its reliability in handling transactions for many UK businesses.
Supported Payment Methods
Paymentsense accepts a wide range of payment types. Businesses can take payments from major credit and debit cards like Visa, Mastercard, and American Express. Contactless payments, including Apple Pay and Google Pay, are also supported, which speeds up checkout for customers.
Online payment options include secure card payments via the gateway, compatible with over 40 shopping platforms. Virtual terminals let businesses take payments over the phone or by email, offering more flexibility.
This variety lets businesses handle payments no matter how their customers prefer to pay, helping improve sales and customer satisfaction.
For more information on their payment machines and online solutions, visit Paymentsense’s official site.
Setting Up with Paymentsense
Setting up with Paymentsense involves a straightforward application process and comprehensive support to help new users get started. The process emphasises speed and clarity, ensuring businesses can begin accepting card payments quickly.
Application and Setup Process
The application for a Paymentsense merchant account is simple and free to start. The business owner completes an online form providing basic information about their company and banking details.
Paymentsense then reviews the application, which usually takes a short time. Once approved, the merchant receives details to connect their account to a website or point-of-sale system.
There are no setup fees, and monthly charges depend on transaction volume. Businesses must also comply with standard financial checks to ensure security. This approach helps users begin processing card payments efficiently.
Onboarding Support
Paymentsense offers clear, step-by-step guidance during onboarding. Once the account is active, users receive technical support for integrating the payment gateway with their website or physical terminals.
Their support team assists with software setup across popular platforms, ensuring smooth transaction processing. Training materials and an operating guide provide useful tips on managing payments and preventing fraud.
The company also keeps customer service available to quickly address any issues during early use. This ongoing support reduces delays in starting to accept payments.
For detailed integration and setup help, businesses can access the Paymentsense help centre or contact their technical team directly.
Security and Compliance
Paymentsense ensures strict measures to protect customer data and prevent fraud. Their approach covers data security standards and ongoing monitoring to keep transactions safe.
PCI DSS Compliance
Paymentsense follows the Payment Card Industry Data Security Standard (PCI DSS). This standard makes sure sensitive card information is stored, processed, and transmitted securely.
Merchants using Paymentsense receive support to become PCI compliant. This includes clear instructions and reminders about self-assessment questionnaires and compliance certificates.
They offer a two-month grace period at the start of contracts before any non-compliance fines apply. This helps merchants adjust without immediate penalties.
Paymentsense handles much of the compliance process, including some phone validation steps, which reduces complexity for users. This keeps payment data protected from security risks.
Fraud Prevention Measures
Paymentsense uses tools to monitor transactions continuously for suspicious activity. This includes checking patterns that may indicate fraud.
They also provide real-time alerts to merchants about unusual transactions. This helps catch fraud before it affects the business or customers.
Additional layers of security include encryption and authentication systems to keep cardholder information safe during payment processing.
By combining technology with clear guidelines, Paymentsense helps reduce the risk of fraud and keeps financial data secure for both businesses and customers.
Integrations and Compatibility
Paymentsense works smoothly with various systems to help businesses process payments more efficiently. It supports both physical sales point setups and online shopping platforms, providing options that suit different business needs.
POS System Compatibility
Paymentsense integrates with many popular POS (Point of Sale) systems, allowing businesses to link their card machines directly with their sales software. This integration helps speed up transactions and reduces human error by automatically matching payments to sales.
The system uses APIs that connect securely to POS devices. This setup ensures data is kept safe while allowing quick communication between the card machine and the sales system. For example, businesses using Epos Now can follow clear steps to install and configure Paymentsense tools for smooth card reader operation.
This direct integration improves customer checkouts by offering features like Pay at Table for restaurants or Pay at Counter for retail stores.
eCommerce Platform Integrations
Paymentsense also works with many online shopping platforms, enabling secure card payments on websites. It supports common eCommerce setups by offering APIs and tools that connect payment processing with online sales systems.
This integration helps businesses keep orders and payments synced, reducing manual work and errors in handling transactions. It also supports PCI compliance, ensuring customer card data is protected according to legal standards.
Businesses can easily set up Paymentsense with platforms that support API connections, helping maintain smooth and secure online payment experiences.
Pricing and Fees
Paymentsense offers fees based on transaction types and customer needs. Pricing varies and includes monthly charges tied to services and equipment. Contract terms affect how rates change over time.
Transparent Pricing Structure
Paymentsense does not list fixed fees publicly because it adapts prices for each business. Costs generally include:
- A percentage fee per transaction (often around 1.9% for Visa credit cards)
- A small authorisation fee per transaction, such as 5p
- Monthly service fees covering account management and PCI compliance
This structure helps tailor charges based on payment volume, card types, and business size. Customers can expect their monthly statements to reflect all these fees combined.
More details on pricing can be found on the official Paymentsense pricing page and in their monthly fees and charges guide.
Contract Terms
Paymentsense contracts typically last between 18 and 60 months. Longer contracts often come with reduced transaction rates as the agreement progresses.
The contracts are fixed-term, so businesses should consider their length before committing. Fees and service terms stay locked during the contract, making it important to understand the full cost before signing.
Direct debit payments usually cover invoices monthly, and clients can manage accounts via the Paymentsense app or online portal.
More on contract details and commitments is available on Merchant Machine’s Paymentsense review.
Customer Support and Resources
Paymentsense offers reliable support and practical tools to help businesses manage their payment systems effectively. Customers can access help at any time and find clear information to guide them through setup and use.
24/7 Support Services
Paymentsense provides round-the-clock terminal support to ensure businesses can resolve issues quickly. Customers can call the dedicated helpline at 0800 103 2959 any time, every day of the week. This includes weekends and holidays, so there is always assistance available when needed.
In addition to phone support, Paymentsense offers an online enquiry form. This allows customers to submit questions and receive responses within 24 hours, which can be useful for less urgent issues or detailed queries. The service caters to both technical problems and general account concerns, helping businesses maintain smooth payment processes with minimal disruption.
Business Resources and Guides
Paymentsense supplies a range of helpful resources for its customers. These include step-by-step guides that explain how to set up and manage card payment terminals. The guides also cover topics like troubleshooting common problems and understanding fees.
The company’s Help Centre is regularly updated, offering FAQs and detailed articles. This helps business owners and employees find quick answers without needing to contact support directly. Resources are designed to be simple and clear, enabling businesses of all sizes to benefit from easy-to-understand information.
For more details on contacting Paymentsense, see their contact page.
Case Studies and Success Stories
Paymentsense has built a strong reputation through real-world success stories. Many small businesses across the UK and Ireland have benefited from its payment solutions.
One example is Jamie, who moved from hospitality roles to become a top Payments Consultant. His background helped him achieve strong sales results, showing how Paymentsense supports career growth and expertise development.
Paymentsense serves over 70,000 small businesses, offering both regulated and unregulated products. This range allows it to meet a variety of business needs with flexible payment options.
The company is also focused on innovation. It aims to develop payment software that works on everyday devices, increasing ease of use for merchants and customers alike.
Benefits reported by users include:
- Improved payment processing speed
- Simplified transaction management
- Enhanced customer experience
Paymentsense's approach is backed by its regulated status under the Financial Conduct Authority, ensuring reliability and compliance.
More on real customer experiences and professional insights can be found in detailed case studies available online, such as the ones listed on the Paymentsense success stories page and franchise case studies collection.
For further reading on Paymentsense's approach and growth, see their case studies and success stories or case studies on FranchiseInfo.
Awards and Industry Recognition
Paymentsense has earned several awards for its innovation and growth in the payments industry. It was nominated for the Samsung Innovation Award, highlighting its impact on payment technology.
The company won the Outstanding Achievement Award at the Sunday Times Hiscox Tech Track 100. This followed its success as UKTI Growth Business of the Year in 2015, showing consistent performance over the years.
Paymentsense has been listed multiple times in the Tech Track 100, ranking as high as seventh. This list recognises the fastest-growing private technology companies in the UK.
It also holds a Best Companies 3 Star accreditation for workplace quality. This accreditation focuses on employee experience under themes like My Company, My Team, and My Manager.
Paymentsense’s industry standing is further reflected by its presence in prominent awards like the Global Cards & Payments Innovation Awards 2025. These awards celebrate excellence in payment technology worldwide.
UKTI Growth Business of the Year (2015) - Recognises business growth
Sunday Times Hiscox Tech Track 100 (2013, 2015, 2016) - Fastest-growing tech companies
Best Companies 3 Star Accreditation (2024) - Workplace culture excellence
Samsung Innovation Award Nomination (2025) - Innovation in payment technology
These honours underline Paymentsense’s role as a major player in the UK payments sector.
Future Developments and Innovations
Paymentsense is focusing on advancing contactless payments as cash usage continues to fall. They aim to improve the speed and convenience of card and mobile payments.
Emerging technologies like quantum computing could enhance payment security by creating stronger encryption methods. This would help protect customer data and reduce fraud risks.
The company is exploring data monetisation and strategic partnerships to build a more efficient payment system. These efforts are likely to improve financial inclusion, especially for those without traditional bank accounts.
Automation and artificial intelligence (AI) will play a bigger role. AI can help detect fraud faster and streamline transaction processes, making payments smoother for users.
Their development plans also include expanding support for digital wallets and innovative payment platforms. This responds to growing consumer demand for speed and flexibility in transactions.
Contactless payments - Faster and easier transactions
Quantum computing security - Stronger data protection
AI fraud detection - Reduced fraud cases
Partnerships and data use - Broader access to services
Digital wallets support - More payment options
Paymentsense's commitment to these innovations helps it stay competitive in a fast-changing payment landscape. This adaptability will shape how consumers pay in the coming years. For more details on these trends, see Paymentsense future of payments.
Contacting Paymentsense
Paymentsense offers several ways for customers to get in touch. The main phone number for customer service is 0800 103 2959. Terminal support is available 24/7 via this line, ensuring help is always at hand.
For billing or account issues, customers can submit requests through their online portals. Paymentsense provides dedicated forms to handle specific concerns quickly and efficiently.
They are authorised and regulated by the Financial Conduct Authority, which adds an extra layer of trust to their services. This also means they follow strict rules for handling electronic money and payment services.
Paymentsense is also registered with MasterCard and Visa as a sales organisation. This registration supports their identity in handling payment services reliably.
Using these contacts, customers can quickly reach support for transactions, billing, or product queries. The variety of channels makes it easy for businesses to find the right help.
Frequently Asked Questions
Paymentsense offers a secure platform for managing payments and transactions. Users can access their accounts easily and take advantage of features designed to streamline payment processes.
How can I log in to my Paymentsense account?
Users can log in through the official Paymentsense website using their registered email and password. For extra security, they may also need to complete two-factor authentication.
What are the features of the Paymentsense Dojo?
The Paymentsense Dojo includes tools for card payments, fraud prevention, and real-time transaction monitoring. It is designed for flexibility and ease of use across different business types.
How can I contact Paymentsense customer service?
Customers can reach Paymentsense support via phone, email, or live chat on their website. Support hours and contact details are clearly listed to ensure prompt assistance.
Which platforms support the Paymentsense mobile application?
The Paymentsense app is available on both iOS and Android devices. It allows users to accept payments, check sales, and manage transactions on the go.
What is the process for integrating Paymentsense as a payment gateway?
Integration involves registering for API credentials and installing the Paymentsense app within the point-of-sale system, such as Epos Now. Configuration in both back office and front till settings is required to enable payment processing.
How can I check the current status of Paymentsense services?
Paymentsense provides real-time service status updates through their support pages or customer portals. Users can check for any reported issues or maintenance notifications before processing payments.
About The Author
Lee Hart
