UTP Group Limited: Payment Solutions Provider
Written by Lee Hart
UTP Group Limited, founded in 2013 and based in Reading, has established itself as a significant player in the UK payment solutions industry. The company offers a comprehensive range of payment services including portable and countertop card machines, Tap-to-Pay systems, and ecommerce solutions designed to meet the evolving needs of businesses across the United Kingdom. Recently, European fintech company myPOS acquired UTP Group, marking a strategic expansion aimed at strengthening myPOS's presence in the UK market while enhancing support for small and medium-sized enterprises.
This acquisition represents a significant development in the payment technology landscape, combining UTP's established UK presence with myPOS's innovative payment technologies. Operating from their registered office at Reading Bridge House, UTP Group has spent the past decade building a reputation for providing reliable payment solutions that help businesses of all sizes process transactions efficiently and securely.
Key Takeaways
- UTP Group Limited delivers comprehensive payment solutions including card machines, Tap-to-Pay and ecommerce services for UK businesses since 2013.
- The recent acquisition by myPOS aims to enhance payment technology access for small and medium-sized enterprises across the UK.
- UTP Group operates from Reading with a registered company number of 08488580 and continues to maintain active business status in the payment technology sector.
Overview of UTP Group Limited
UTP Group Limited is a well-established card payment technology provider serving small and medium-sized businesses across the UK. The company offers comprehensive payment solutions through various terminal types and online platforms.
History and Background
UTP Group Limited was incorporated on 15 April 2013 and has maintained active status for over 11 years. The company operates from its registered office in Reading, Berkshire, specifically at Reading Bridge House on George Street. This location serves as the company's headquarters as it continues to develop its presence in the payment technology sector.
Over the years, UTP Group has evolved its service offerings to adapt to the changing payment landscape. The company was registered under company number 08488580 in England and Wales. In recent years, the company has operated under the name myPOS UTP Group Limited, reflecting potential strategic partnerships or branding changes.
Vision and Mission
UTP Group aims to provide secure and efficient payment processing solutions for businesses of varying sizes. Their core mission focuses on supporting transactions through reliable technology that meets the needs of modern commerce operations.
The company strives to deliver payment technologies that are:
- Accessible to businesses of all sizes
- Secure for both merchants and customers
- Efficient in processing transactions
- Flexible enough to adapt to different business needs
UTP Group's vision appears centred around empowering small and medium enterprises with payment capabilities that previously might have been available only to larger businesses. They accomplish this through offering card machines to businesses of all sizes, making payment processing more accessible.
Corporate Structure
UTP Group Limited operates as a private limited company within the financial technology sector. The company's current status is listed as active according to official company records. Their operations focus primarily on the development and provision of card payment technology services.
The company's product portfolio includes:
- Countertop card machines
- Portable payment terminals
- Mobile card processing solutions
- Virtual terminals
- Online payment gateways
This diverse range of offerings allows UTP Group to serve various business types and sizes. The company structure supports their ability to process payments securely and efficiently across multiple channels, catering to both physical retail locations and e-commerce operations.
Core Services and Solutions
UTP Group Limited offers comprehensive payment solutions tailored to businesses of all sizes. Their services enable merchants to process transactions efficiently while maintaining secure payment environments.
Payment Processing Services
UTP Group provides reliable payment solutions for businesses, allowing them to accept various card payments. Their range of card machines includes countertop, portable and mobile options to suit different business needs.
The company supports major card schemes including Visa, Mastercard, American Express and Diners Club. Their card terminals feature contactless technology, chip and PIN capabilities, and mobile payment options such as Apple Pay and Google Pay.
UTP's payment processing services include:
- Next-day settlement options
- Competitive transaction rates
- 24/7 UK-based technical support
- PCI DSS compliance assistance
- Real-time transaction reporting
All terminals come with free setup and training to ensure businesses can start accepting payments quickly and confidently.
Merchant Account Solutions
As part of their core offering, UTP Group connects businesses with dedicated merchant accounts essential for processing card payments. These accounts serve as the financial bridge between customer transactions and a business's bank account.
UTP tailors merchant account solutions to specific industry needs, whether for retail, hospitality, or service-based businesses. They offer:
Fast Application Process:
- Simple online applications
- Quick approval timeframes
- Minimal paperwork requirements
Flexible Options:
- Multiple acquiring bank partnerships
- Solutions for new and established businesses
- Options for businesses with complex trading histories
UTP's merchant accounts integrate seamlessly with their payment terminals and e-commerce solutions, creating a unified payment ecosystem. Their registered company Mypos UTP Group Limited ensures regulatory compliance throughout the merchant account provision process.
E-Commerce Payment Systems
UTP Group delivers robust e-commerce payment solutions enabling businesses to accept online payments securely. Their systems support various integration methods to accommodate different website platforms and technical requirements.
Key features include:
Payment Gateway Services:
- Secure hosted payment pages
- API integration options
- Shopping cart plugins for major platforms
- Recurring billing functionality
Security Measures:
- 3D Secure authentication
- Tokenisation for repeat transactions
- Fraud prevention tools
- PCI DSS compliance support
UTP's e-commerce systems provide comprehensive reporting dashboards giving merchants insight into transaction data, customer behaviour and payment trends. Mobile optimisation ensures customers can complete purchases on any device.
The company's UK-based support team assists with integration challenges and ongoing technical requirements, helping businesses maximise their online payment potential.
Key Industries Served
UTP Group Limited provides payment solutions across various business sectors in the UK. Their card machines and payment technology services cater to specific needs of different industries, enabling secure and efficient transactions.
Retail Sector
Retail businesses benefit from UTP Group's countertop, portable, and mobile card machines designed for high-volume transaction environments. These solutions help retailers process payments quickly during busy periods, reducing queue times and improving customer satisfaction.
Small and independent shops gain particular advantages from UTP's payment systems, which offer:
- Competitive transaction rates
- Next-day settlement options
- Contactless payment capability
- Integration with existing EPOS systems
High street retailers can process multiple payment methods through UTP terminals, including chip and PIN, contactless, and mobile wallet payments such as Apple Pay and Google Pay.
The company's retail solutions also provide detailed reporting features, helping shop owners track sales patterns and manage inventory more effectively.
Hospitality Sector
Restaurants, cafés, hotels and pubs rely on UTP Group's specialised payment solutions tailored to hospitality needs. Their portable card machines are particularly valuable for table service environments, allowing staff to process payments tableside.
Key hospitality features include:
- Tip and gratuity functions
- Bill-splitting capabilities
- Long battery life for all-day service
- Waterproof/spill-resistant options
UTP's systems integrate with popular hospitality management software, streamlining operations by connecting payment processing with ordering systems, room bookings, and inventory management.
The company understands the unique challenges of seasonal businesses in the hospitality sector, offering flexible contract terms that accommodate fluctuations in trading volumes throughout the year.
Online Businesses
E-commerce merchants and digital service providers benefit from UTP Group's virtual terminals and online payment gateways. These solutions enable businesses to accept payments securely through websites and mobile applications.
Their e-commerce offerings include:
- Secure payment processing
- Multi-currency support
- Recurring billing options
- Fraud prevention tools
UTP's online payment solutions are designed to be easily integrated with popular e-commerce platforms like Shopify, WooCommerce, and Magento. This allows online businesses to provide seamless checkout experiences.
For subscription-based services, UTP provides robust recurring payment functionality with automatic retry options and customisable billing cycles. The company's payment gateway also offers advanced security features including 3D Secure 2.0, helping online businesses comply with PSD2 regulations while minimising cart abandonment rates.
Technology and Innovation
UTP Group Limited leverages cutting-edge technology to provide comprehensive payment solutions for UK businesses. Their innovative approach spans across hardware devices, mobile integration, and robust security measures designed to meet modern merchant needs.
Payment Terminal Devices
UTP Group offers a diverse range of payment terminals including portable and countertop card machines tailored to different business requirements. Their terminals support contactless, chip and PIN, and magnetic stripe transactions.
The hardware is designed with user-friendliness in mind, featuring intuitive interfaces that require minimal training for staff. Most terminals include fast thermal printers for instant receipt generation.
Each device connects via Wi-Fi, 3G/4G, or Ethernet, ensuring reliable transaction processing even in challenging environments. Battery life in portable models typically exceeds 8 hours of continuous use, making them suitable for busy service environments.
UTP's terminals also support multi-merchant functionality, allowing different staff members to process payments under separate accounts on the same device.
Mobile Payment Integration
UTP Group has developed sophisticated Tap-to-Pay solutions that transform smartphones and tablets into payment terminals. This technology eliminates the need for additional hardware for many small businesses.
Their mobile payment system integrates seamlessly with popular business management apps, allowing merchants to track sales, inventory, and customer data in one place. The solution works across iOS and Android platforms.
UTP's mobile integration features include digital receipt options, reducing paper waste and providing customers with transaction records via email or text. Their systems also support payment links that can be shared through messaging apps or social media.
The platform includes real-time transaction monitoring and end-of-day reporting accessible through a mobile dashboard. This gives merchants on-the-go insights into their business performance.
Security Features
UTP Group prioritises payment security with PCI DSS compliance across all their products and services. Their systems employ end-to-end encryption to protect sensitive card data throughout the transaction process.
Fraud prevention tools include address verification, CVV validation, and transaction monitoring algorithms that flag suspicious activities. These features help businesses minimise chargebacks and unauthorised payments.
Customer authentication methods include PIN verification, signature capture, and biometric options depending on the payment method used. UTP's systems also support 3D Secure protocols for online transactions.
Regular security updates are pushed automatically to all devices, ensuring protection against emerging threats. The company provides comprehensive training materials to help merchants maintain security best practices.
Data storage policies comply with GDPR requirements, with options for customisable retention periods based on business needs.
Geographical Presence
UTP Group has established a strong footprint across multiple regions, focusing primarily on the UK market while strategically expanding its international reach to serve more businesses with payment solutions.
United Kingdom Operations
UTP Group maintains its registered office in Reading, specifically at Reading Bridge House, George Street, Reading RG1 8LS. This central location serves as the company's headquarters for its UK operations.
As a prominent payment solutions provider in the UK, UTP has built a comprehensive network serving small and medium-sized enterprises throughout the country. Their UK presence enables them to provide localised support and tailored payment technologies to British businesses.
The acquisition by myPOS has further strengthened UTP's position in the UK market. This strategic move has enhanced their ability to support SMEs across the UK with more accessible payment technologies.
International Expansion
Following the myPOS acquisition, UTP Group has accelerated its international growth strategy. The company now leverages myPOS's European presence to extend its reach beyond the UK borders.
This expansion allows UTP to offer its card payment technology services to businesses across Europe, creating a more unified payment ecosystem for international merchants.
The company's international strategy focuses on bringing their countertop, portable, and mobile card machines, along with virtual terminals and online payment gateways, to new European markets. This approach helps businesses process transactions securely regardless of location.
UTP's international growth demonstrates their commitment to supporting businesses with efficient payment solutions across multiple countries whilst maintaining their strong UK foundation.
Leadership and Management Team
UTP Group Limited's success is driven by a strong leadership team with deep industry experience. The company's management includes several key figures who oversee various aspects of operations.
Anil Taurani serves as the Group Managing Director and has been with UTP Group since its founding. He plays a crucial role in guiding the company's overall direction and growth strategies.
The executive team also includes Laura Astle, who holds the position of Head of Human Resources and Company Secretary. Her expertise helps manage the company's workforce and administrative functions.
Jaime Lowe contributes to the company as Sales Director, focusing on business development and client relationships. His work helps expand UTP's market presence.
Barry Hughes serves as the Marketing Manager, overseeing the company's branding and promotional strategies.
Michael John Ault is listed as an officer of the company according to Companies House records.
Together, this leadership team manages UTP Group's workforce of approximately 188 employees. Their combined expertise in financial technology and payment solutions has positioned UTP Group as a significant player in the European fintech landscape.
Corporate Social Responsibility
UTP Group Limited demonstrates a strong commitment to corporate social responsibility (CSR) through various environmental and social initiatives. The company has established clear goals to reduce its carbon emissions across three scopes of business operations.
Their sustainability efforts target direct emissions from operations, indirect emissions from utilities like electricity, and emissions throughout their supply chain. This comprehensive approach shows UTP's understanding of environmental impact at multiple levels.
To increase employee engagement in sustainability, UTP has created a Green Team initiative. This team helps staff members participate in the company's environmental efforts, fostering a culture of responsibility throughout the organisation.
UTP Group not only focuses on internal practices but also helps other businesses become more sustainable. This service demonstrates their commitment to spreading positive environmental impact beyond their own operations.
The company's CSR strategy aligns with modern business models that balance profit goals with social and environmental benefits. This approach reflects growing expectations that businesses should contribute positively to society while pursuing organisational objectives.
Based in Reading, England, UTP Group continues to develop its sustainability programmes as part of its core business identity. Their registered office at Reading Bridge House serves as the headquarters for these ongoing CSR initiatives.
Awards and Recognition
UTP Group Limited has received multiple accolades highlighting their excellence in the payments industry. The company recently celebrated achievements during their Annual Awards Ceremony, bringing together team members to recognise outstanding performance.
The CEO of UTP Group expressed pride in the award winners, emphasising the importance of team collaboration and recognition of excellence within the organisation.
UTP has been particularly recognised for developing innovative financial products. They received an award acknowledging the huge effort put into developing market-leading financial solutions that make practical differences in customers' lives.
On the global stage, UTP Group's CEO, Mr. Sumit Ghoshal, won the prestigious CEOforLIFE - ECI United Arab Emirates & Global Awards 2022. This recognition highlighted the company's positive impact on the environment and community.
The award specifically acknowledged UTP Group's alignment with the United Nations' Sustainable Development Goals. Mr. Ghoshal received this honour at the Sustainability Pavilion during Expo 2020 Dubai.
These accolades reflect UTP Group's commitment to excellence in payment solutions while maintaining focus on sustainability and customer service.
Partnerships and Affiliations
UTP Group Limited has developed several strategic partnerships that strengthen its position in the payment processing industry. The company maintains close relationships with major card networks to ensure seamless transaction processing for its customers.
One of the most significant developments in UTP's history is its acquisition by myPOS, a prominent payment technology company. This acquisition, completed in early 2025, aims to expand myPOS's reach in the UK market while enhancing support for small and medium-sized enterprises.
The company operates as myPOS UTP Group Limited, registered in England and Wales under company number 08488580. Their registered office is located at Reading Bridge House, George Street, Reading RG1 8LS.
UTP Group has established partnerships with various financial institutions to offer comprehensive payment solutions. These collaborations enable them to provide a diverse range of services including portable and countertop card machines, Tap-to-Pay, and ecommerce solutions.
Their partnership network extends to technology providers who help enhance their payment processing capabilities. These technological alliances ensure UTP stays at the forefront of payment innovation.
UTP also maintains relationships with industry associations that set standards for payment processing, demonstrating their commitment to best practices and regulatory compliance.
Customer Support and Client Satisfaction
UTP Group Limited offers multiple channels for customer support. Clients can reach their UK-based support team by calling 0330 99 99 300 or sending an email for a callback if the lines are busy.
The company prioritises customer service quality, though experiences appear to vary. Some clients report exceptional service, with staff taking time to explain details thoroughly, as seen in a February 2025 review from a piercing and aesthetics business that praised their clear explanations and overall satisfaction.
However, not all feedback is positive. Some customers have reported difficulties with support responsiveness. One May 2025 review described the service as unhelpful and lacking care for customers, though UTP did respond to this feedback.
UTP Group offers additional services to enhance client satisfaction. Their free service called UTP Shield helps make transactions safer. The company also benefits from its partnership with Barclaycard, which may provide additional confidence and trust for merchants.
For businesses seeking more information or support, UTP maintains a Help Centre on their website with resources for existing customers.
Future Plans and Strategic Goals
UTP Group Limited is looking ahead with clear objectives following its acquisition by myPOS. The company plans to leverage this partnership to expand its payment solutions across the UK market.
A key focus for UTP Group is strengthening its sustainability initiatives. The organisation has committed to reducing its carbon footprint across all three scopes - direct operations, utilities, and supply chain activities.
The company aims to enhance its digital payment gateway services, which will complement its existing card machine offerings. These improvements will provide more comprehensive solutions for businesses seeking to accept payments both in-person and online.
UTP Group intends to utilise myPOS's European presence to help UK businesses expand their payment capabilities internationally. This cross-border strategy aligns with growing demands for unified payment systems.
Strategic Priorities for 2025-2026:
- Expanding the UK client base through enhanced direct sales operations
- Developing more sustainable business practices
- Integrating systems with myPOS technology platforms
- Improving customer support services for SMEs
The Reading-based company will continue operating from its registered office at Reading Bridge House, whilst strengthening its national presence through regional expansion initiatives.
UTP Group's leadership team believes these strategic moves will position the company as a leading payment solutions provider for businesses of all sizes throughout the United Kingdom.
Frequently Asked Questions
UTP Group Limited offers comprehensive merchant services with card machines for businesses across the UK. Customers often have specific questions about their location, services, and how to access support.
How can I find the address of UTP Group Limited?
The registered office address for UTP Group Limited is Reading Bridge House, George Street, Reading RG1 8LS in England. The company is registered in England and Wales under company number 08488580.
This information is typically found on their official website and legal documents.
Where can I read reviews about UTP Group Limited's services?
Customers can find reviews about UTP Group Limited's services on their LinkedIn profile and various business review platforms.
UTP Group also shares customer testimonials on their website highlighting experiences with their payment processing services.
What are the different services provided by UTP Group Limited?
UTP Group provides card machines to businesses of all sizes. Their services include merchant services, payment processing solutions, and myPOS services.
They offer various types of card machines suitable for different business needs and accept multiple credit card types for payments.
How do I contact customer service for UTP Group Limited?
Customers can contact UTP Group Limited by calling 0330 99 99 300 or emailing their support team. For specific enquiries related to processing, customers can call 0118 953 0950 or email customerservices@utpgroup.co.uk.
The company has a dedicated help centre with resources to answer common questions.
Is there a dedicated customer portal for UTP Group merchandise services?
Yes, UTP Group offers a dedicated customer portal for their merchandise services. This portal allows businesses to manage their payment processing accounts and access important information.
The portal provides a centralised location for reviewing transactions, accessing statements, and managing account settings.
What is the procedure for logging into the UTP Group portal?
To log into the UTP Group portal, customers need to visit the official website and locate the login section. They will need their unique username and password credentials that are provided when signing up for services.
If customers experience login issues, they can contact the support team through the help centre for assistance with account access.
About The Author
Lee Hart
